DUCATI WEBSHOP – EXCHANGE, RETURNS & REFUNDS

Returns

While we hope you love your purchase, you may exchange or refund your purchase by retaining your invoice and returning your purchased item(s) in accordance with our policies. Please contact us with the details of the item(s) you wish to return, and our team can assist you.

All original shipping charges are non-fundable.

All return shipping must include tracking and return shipping charges are your responsibility except in the case of an error by Ducati Sydney. Alternatively, you can return your item(s) by visiting our Ducati Sydney store at 75/85 O’Riordan Street, Alexandria NSW 2015.

Once return item(s) are received, a refund or exchange may be organised for the value of the original purchase, less any applicable handling/restocking fees.

Ducati Sydney reserves the right to issue a refund or exchange at its discretion in accordance with its policies. Our policies do not exclude or replace your rights under the Australian Consumer Law.

Change of mind

If you change your mind, we may offer you a refund or exchange if:

• Your item(s) are returned within 30 days of purchase;
• You provide an invoice or proof of purchase;
• Your item(s) are in a resalable condition, meaning:
  • All original tags are attached and all original packaging is retuned with the item(s), including instruction manuals and accessories;
  • Your item is unworn, unused and in its original condition;
  • If your item is electronic, the original security seal is intact; and
• Your item(s) are not listed in the exclusions lists below.

Please contact us if you need assistance with assessing whether you will be offered a refund, store credit or exchange in accordance with our policies.

Excluded change of mind items

We will not accept clearance item(s) (marked as ‘clearance’ or ‘reduced to clear’) as a change of mind return. Subject to availability, we may instead provide an exchange in accordance with our Exchange Policy below.

We will not provide a refund or exchange on the following item(s), unless it fails to meet a consumer guarantee:

• Helmets
• Customised or fitted items including racing suits
• Gift cards or vouchers
• Swimwear
• Underwear including compression pants
• Items sold with a tag that states no change of mind

Exchange Policy

We know it can be hard finding the right fit, so our team is happy to assist with an exchange, subject to availability, for an identical or similar item of equal value, provided your item(s) meet our criteria:

• Your item(s) are returned within 30 days of purchase;
• You provide an invoice or proof of purchase;
• Your item/s are in a resalable condition, meaning:
  • All original tags are attached and all original packaging is retuned with the item/s, including instruction manuals and accessories;
  • Your item is unworn, unused and in its original condition;
  • If your item is electronic, the original security seal is intact; and
• Your item/s are not listed in the exclusions list.

Where an exchange cannot be facilitated for any reason, a store credit for the original purchase price may be provided.

Proof of purchase
Any returns whether for refund or exchange, must be accompanied by either of the following as proof of purchase:

• online Tax Invoice (order confirmations will not be accepted)
• packing slip included in all online purchases
• credit card statement

Refunds

Refunds will be given using the original method of payment and may take up to 10 business days to process.

Motorbikes and special apparel

If you wish to purchase a motorbike, helmet or customised or fitted items including racing suits, please visit us in-store.